The Patient Services Associate Supervisor is responsible for the oversight of daily operations of the front office team for all sites. The PSA Supervisor is responsible for coordinating the daily activities of the team, monitoring the work flow, delegating as well as making work assignments, assuring appropriate training is maintained, assisting team members in problem resolution, providing reports of individual and team performance to the Practice Manager, and serving in the absence of the Practice Manager.

• Daily Insurance verification and authorization.

• Coordinates the daily activities of the front office team, including delegating work assignments.

• Assures that priorities established by the Practice Manager are effectively communicated to the team and properly implemented.

• Responsible for monitoring, maintaining and tracking daily statistics.

• Oversees reconciliation of daily deposit logs and preparation for bank deposits.

• Provides new hire training as well as ongoing training to assigned staff.

• Assists the team in problem resolution. Recommends solutions to the Practice Manager and escalates issues to the Practice Manager when appropriate.

• Leads the team by creating a positive work environment through individual and team recognition.

• Performs verbal counseling, recommending corrective action to the Practice Manager.

• Assists the Practice Manager in the recruiting, hiring and interviewing process of the office staff.

• Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.

• Serves in a supervisory capacity and performs supervisory duties in the absence of the Practice Manager as directed.
• Prepares and submits reports as required.
• Assists Medical Director with special projects and tasks as needed.
• Assumes staff duties for absences and temporary staff shortages
• Assures all charge tickets are accounted for and checked off against patient sign in sheet and schedule for optimal billing.
• Maintains strict confidentiality in accordance with HIPAA regulations and Company policy.
• Presents a positive, professional appearance and convey a professional demeanor in the performance of assigned duties.
• Responsible for following all facility, organization and department precautions and procedures in the performance of all job duties to ensure a safe work environment for self and others.
• Completes compliance requirements as needed.
• Performs other duties as assigned or requested.

Education Level: High school diploma or equivalent required.

Experience Years: Three (3) years recent experience in a related position in a medical office.

• Supervisory experience is preferred.
• Insurance Verification and Authorization experience required.

Experience Industry: Healthcare.

Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, thatâ™s not only our motto at work each day; itâ™s also how we view our employees and their families. We know that our greatest asset is YOU.

We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.

Pediatrix Medical Group is one of the nationâ™s leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The groupâ™s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.

Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: www.pediatrix.com/careers.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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About Pediatrix Medical Group

Pediatrix® Medical Group, Inc. (NYSE:MD) is a leading provider of physician services. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. Specialties include obstetrics, maternal-fetal medicine and neonatology. The group’s high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives. The physician-led company was founded in 1979 as a single neonatology practice and today provides its highly specialized and often critical care services through approximately 4,400 affiliated physicians and other clinicians. We partner with hospitals, health systems and health care facilities to achieve better patient outcomes while reducing costs. Together with our partners, we: Develop intuitive, customized solutions that optimize clinical, financial and operational performance; Improve patient care and the total patient experience; Leverage advanced clinical tools, quality initiatives, research, robust data, technology and training to enhance care quality and performance.

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