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OnPoint Medical Group

Westminster, CO, USA

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Baylor Scott & White Health

College Station, Texas

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Indiana University Health

Indianapolis, Indiana

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Duke University Health System

Cary, North Carolina

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Atlantic Health System

Morris Plains, New Jersey

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CHRISTUS Health

Irving, Texas

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Duke University Health System

Cary, North Carolina

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OnPoint Medical Group

Parker, CO, USA

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Denver Health

Denver, Colorado

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Vanderbilt Health

Nashville, Tennessee

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Duke University Health System

Raleigh, North Carolina

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BJC HealthCare

Festus, Missouri

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Cedars Sinai

Beverly Hills, California

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UCLA

Santa Monica, California

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Veterans Affairs, Veterans Health Administration

Tulsa, Oklahoma

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Penn State Health

Hershey, Pennsylvania

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CHRISTUS Health

Beaumont, Texas

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Scripps Health

United States - Nationwide

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Mgr, Contact Center Operations
OverviewWorks collaboratively with Medical Directors, Practice Administrators, and Practice Managers to anticipate, integrate and coordinate services that optimize inbound and outbound communications for the purposes of helping our patients achieve optimal care. Plans, monitors, and is accountable for the overall management and delivery of the following services for WakeMed Physician Practices (WPP): Scheduling of appointments, provider template accuracy, timely processing and upkeep of assigned work queues, timely processing of patient referrals, development, dissemination and implementation of standard work. Ensures pre-service administrative denials are managed and prevented to maximize financial reimbursement. Serves as a liaison with the community, physician o


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