Lumberton, North Carolina
Gainesville, Georgia
Irving, Texas
Boston, Massachusetts
Leeds, Massachusetts
Posted: 07-Mar-25
Location: Rome, Georgia
Categories:
Internal Number: 25009034
Front Office Associate - AdventHealth Georgia
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift: Mon-Fri 8am-5pm
Location: John Maddox Parkway, Rome, GA
The role you’ll contribute:
The Front Office Associate works under the direct supervision of the Front Office Coordinator, Office Coordinator, and/or Practice Manager, and in cooperation with other office staff in assisting with safe and effective patient care in compliance with established standards and protocols of Redmond Physicians Group, Redmond Hospital, and Adventist Health Systems’ goals and objectives.
Responsible for all front office functions including patient registration, check-in, check-out, collecting copayments, deductibles, and any other patient owed account balance at both check-in and check-out, appointment schedule, answering and directing incoming telephone calls, filing, medical records, and all other duties as assigned by their direct supervisor and/or Practice Manager.
Additional responsibilities include compliance in ensuring all required patient paperwork has been received, completed, updated, and filed into patient record, in accordance to the clinic, Redmond Hospital, Adventist Health Systems, and any other state and/or federally mandated requirements.
The value you’ll bring to the team:
- Greets all patients and visitors with a smile in a prompt, courteous, and helpful manner.
- Patient Registration Paperwork – New Patients: Ensures all patient paperwork is completed either prior to or upon patient check-in and prior to patient being seen by provider. Ensures all paperwork is scanned and/or uploaded into patient account/electronic health record (EHR) in a digital format, including:
- Patient Registration (demographic and insurance)
- Patient Consents and Authorizations
- HIPAA Notice and Acknowledgement
- HIE Consent Form
- Medicare As Secondary Payer Questionnaire (MSPQ)
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High School degree or equivalent
- Proficiency must be attained via on-the-job training and orientation within three (3) months.
Preferred qualifications:
- Minimum six (6) months customer service experience in medical office. Graduation from a vocational or other technical school with training or apprenticeship.
- Certification in Front Office Administration
