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Duke University Health System
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Vanderbilt Health
Nashville, Tennessee
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Manager, Retention
JOB SUMMARYThe Retention Manager will play a critical role in ensuring the retention and satisfaction of members enrolled in our Medicaid STAR, STAR+PLUS, CHIP, CHIP-P, Health Insurance Marketplace, and D-SNP plans. This individual will be responsible for developing, implementing, and overseeing strategies to reduce member churn, improve customer loyalty, and ensure compliance with all regulatory requirements. The Retention Manager will work closely with various internal departments, including Member Services, Sales, Compliance, and Marketing, to create and maintain a positive member experience that encourages long-term plan participation.JOB SPECIFICATIONS Design
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